Privacy Policy

Welcome to Elvatech Accessories. Your privacy is important to us, and we are committed to protecting the personal information you share with us when using our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

This policy applies to the website:

https://elvatechaccessories.co.ke

By accessing or using this website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of the website.

1. Information We Collect

We may collect personal information that you voluntarily provide when using our website, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through payment providers)
  • Account login details (username and password)
  • Purchase history
  • Product reviews or comments

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visits
  • Clickstream data

This information helps us improve our website performance and user experience.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and delivering customer orders
  • Providing customer support
  • Processing payments securely
  • Preventing fraud and enhancing website security
  • Improving our website functionality and services
  • Sending order confirmations and delivery updates
  • Sending promotional offers and marketing communications (only if you opt-in)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website usage.

Cookies help us:

  • Remember items in your shopping cart
  • Save login details for returning users
  • Understand how visitors interact with our website
  • Improve our services and marketing performance

You can disable cookies through your browser settings; however, some features of the website may not function properly.

For more details, please refer to our Cookie Policy.

4. Third-Party Services

We may share necessary information with trusted third-party services that help us operate our website and process transactions.

These services may include:

  • Payment processors such as Visa, Mastercard, and PayPal
  • Website platform services such as WooCommerce

These providers only receive the information required to perform their services.

We do not sell, trade, or rent personal information to third parties.

5. Comments and User Content

When visitors leave comments or product reviews on our website, we collect the data shown in the comment form along with the visitor’s IP address and browser user agent to help detect spam.

We may also use services such as Gravatar provided by Automattic to display profile pictures associated with comments.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete customer transactions
  • Provide customer support
  • Comply with legal and regulatory obligations
  • Maintain business and accounting records

Order information may be stored for up to four years for accounting and tax compliance purposes.

Users with accounts may view, edit, or delete their personal information at any time through their account settings.

7. How We Protect Your Data

We implement appropriate technical and administrative security measures to protect your personal information, including:

  • Secure servers
  • Encrypted connections (SSL)
  • Password protection
  • Restricted access to sensitive information
  • Fraud monitoring systems

However, no method of internet transmission or electronic storage is completely secure, and users should also take precautions to protect their login credentials.

8. Your Privacy Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data where applicable
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details provided below.

9. Children’s Privacy

Our website is not intended for children under the age of 14.

We do not knowingly collect personal information from children. If we discover that such data has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs.

Any updates will be posted on this page with a revised Last Updated date.

We encourage users to review this policy periodically.

11. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Elvatech Accessories
Munyu Business Centre
Shop A9, Munyu Road
Nairobi, Kenya

Phone: +254 723 918450
Email: sales@elvatechaccessories.co.ke
Website: https://elvatechaccessories.co.ke